FAQs

Frequently Asked Questions

At this time we don't offer an expedited service. We work as fast as we can to get all orders out as soon as possible, but can't guarantee your items will arrive by a certain day because it depends on your address, the post office and other relevant factors.

Absolutely, we do restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at [email protected].
If you have not received your order, then please contact us at [email protected] and we will work to correct the problem as soon as possible.
Generally speaking, the total shipping cost will depend on the following factors:  The shipment method you choose (we offer USPS First Class Package: $4.99) The destination country that the package ships to; The number of items you order, as well as the total weight and volume (size) of the package. Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS.

Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the US (USPS will take care the rest).

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at [email protected] to receive instructions on how to be approved and submit your PO.

Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can re-place a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).

Please contact us ([email protected]) for a FREE RETURN LABEL. We'll of course have the correct item sent out to you right away!