Fees and Timing
As we focus on keeping our people, customers, and community safe, we’re taking extra measures at our distribution centres such as limiting the number of people working at any given time, which may cause some delays.
|SHIPPING METHOD||PROCESSING TIME + SHIPPING TIME||TOTAL TIME EXPECTATION|
|USPS First Class Package
|(2-3 business days processing) + (4-8 business days shipping)||(6-12 business days)|
Shipping timelines reflect total order processing and shipping times. Your order will be processed in 2-3 business days and shipped out within 4-8 business days of the order date.
We will have all items shipped from the local ware stock located in England (7107 Eastchase Pkwy, Montgomery, AL 36117).
Breathe deeply—we have answers to your most pressing shipping questions.
DUE TO CORONA VIRUS CRISIS, PLEASE ALLOW US A BIT DELAY THAN USUAL IN DELIVERING YOUR ORDER(S). WE ARE TRULY SORRY FOR THIS INCONVENIENCE ~
Thank you for reading and have a good time shopping with us!
Not quite right? If you’re looking to make a return, breathe easy. Returns are free and can be done by mail. You have 30 days from the delivery date to return your products.
- RETURN ADDRESS: 7107 Eastchase Pkwy, Montgomery, AL 36117
- Items were received in the last 30 days.
- Returns cannot be processed without a FREE RETURN LABEL.
- We send one FREE RETURN LABEL for all items being returned and a return address.
- Items that have been altered or washed cannot be returned.
- Shipping fees or return/ exchange fee (if any) go to us.
- Returns cannot be processed if any of the items are found to be in used or damaged conditions or with tags missing.
- After the supporters gave you the return label please send us the product to the designated address given on top of this page.
Return or exchange any unused or defective merchandise by sending an e-mail to [email protected] within 30 days after the day package received. In the email please include your order number found on your packing or in the order confirmation email received when the order was placed. Besides, there is a must of a picture of the product with errors that you found, errors listed such as below:
- Items damaged which is caused by delivery: torn, dirty, etc.
- Items wrong against order.
- Items defective: wrong size, color, etc.
- Other issues caused by namedropperkidsshop.com.
THEN FOLLOW THIS STEPS:
After receive your return request we will inspect the errors eligible and get back to you soon with a FREE RETURN LABEL to help you return your products with no cost of shipping.
Please then well pack your item(s) with its FREE RETURN LABEL and go to the nearest Royal mail office then send the package to our store which is located at 7107 Eastchase Pkwy, Montgomery, AL 36117.
Make sure you have it done carefully with correct information and FREE RETURN LABEL.
IF YOU REQUESTED AN EXCHANGE
We’ll make sure to send you the replace item as soon as we receive your return package.
IF YOU REQUESTED FOR A REFUND – REFUND PROCEDURE
Combining your shipping time, inspection time, and your bank’s credit processing or your PayPal account processing time it could take 7-21 business days to have your refund issued and for your account to be accredited.
Please contact us ([email protected]) anytime you need help or need to be well informed about other instructions that you may not understand.
ADDITIONAL EXPENSES – NONE
There is no addition expenses for your return process to be done. We offer FREE RETURN LABEL for return shipping fee at no cost as well as there has no restocking fee or any other charges.
THANK YOU AND WE WISH YOU HAVE HAD A GREAT EXPERIENCE SHOPPING WITH US !